Kerala
+91 9947422200
Cancellation & Refund Policy
We understand that travel plans may change. Our cancellation policy is designed to be fair for both guests and the resort.
1. Cancellation by Guest
- More than 14 Days Before Check-in Eligible for refund after deduction of applicable payment gateway/bank charges, if any.
- Between 7 to 14 Days Before Check-in 50% refund of the booking amount will be provided.
- Between 0 to 7 Days Before Check-in No refund will be applicable
2. No Show Policy
If the guest does not arrive on the scheduled check-in date without prior cancellation notice, the booking will be treated as a No Show and no refund will be issued.
3. Date Change / Rescheduling
- Change of dates is subject to room availability and management approval.
- Tariff differences may apply based on new stay dates.
- Rescheduling requests close to arrival date may not be accepted.
4. Refund Processing Time
Approved refunds will be processed to the original payment method within 7 to 14 business days, depending on banking channels.
5. Peak Season / Special Dates
During holidays, festivals, long weekends, or special events, separate cancellation rules may apply and will be informed at the time of booking.
6. Resort Cancellation
In rare cases where the resort must cancel due to unavoidable circumstances, guests will be offered:
Alternate dates (subject to availability), or
Full refund of amount received by the resort.
7. Contact for Cancellation Requests
All cancellation requests must be made through the official booking source (website, email, phone, or authorized channel) with booking reference details.